JAWAHAR YATRA SANGAM
(Terms & Conditions)
Dear Guest
We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all time. We strive for you to provide a safe and secure journey without any misunderstanding between the tour escort, the company and you at any time. The `Term and Condition` given below, on our tour registration from printed material and broacher from the basic of our contract with you. You are required to read, understand and accept all the term and condition, before you have registered yourself,family OR INSTITUTION for any of our tours.
Jurisdiction: All disputes pertaining to the tour and travel, travel related services conducted by the company and any claim arising there-under shell be subjected to Sundernagar, Himachal Pradesh Jurisdiction only.
Scope of Activity: We only select but do not have any control in running any of the means of transport such as buses, trains or any of the transport as well as hotels etc. Thus, we are not responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default or the management or employees of any independent contractor and arising outside or normal selection and inspection process.
It is imperative that all the passengers who are joining any of our tours, shall abide by and strictly com play and observe all the terms and conditions laid down herein.
MENU: There is a pr-set menu for meals as per the tour program. The type of meals to be provided during the course of the tour will be specified after the finalization and before commencement of the tour. Unlike an airline, we can not process a special meal, nor can we guarantee a special diet for any particular guest. We, however, reserve the right to change the meal arrangement if circumstances make it necessary for us to do so. In the event of the tour participant missing any meals due to any reason, no claim can be made by the participant thereafter, for the meal he/she has missed and not utilized.
STAY: Since most of the time, you will be out for sightseeing; we have taken care to select hotels, which are comfortable for you. Most of the rooms have a private bath or shower and they shell be located in the center of the city or away from the center of the city. Air- conditioning, central heating and other facilities are solely at the hotelier's discretion, depending upon factors such as weather condition, local systems, tour type, etc. For all tours, accommodations in the hotels are made in standard rooms only (as the tour itinerary).
All the baggage and personal effects shall be at all times and in all circumstances the responsibility of passengers. JAWAHAR YATRA will not be responsible or liable for any loss of such baggage and personal effects during the tour.
Laundry, telephone, mini bar , alcohol, beverages and food not on the menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional items will be charged separately to the guest before leaving the hotel and restaurant by the concerned authority. Such charges for additional items are payable by passengers alone and the company will not be liable for the same.
Tour by bus/taxees: We use Non-AC & AC coaches, mini coaches, sumo or taxes depending on the type of the tour, itinerary and passenger strength. We may often operate more than one coach as per the departure date and the time strength of people going to travel .For the comfort and convenience of the guests; we may sometimes change the direction, or slightly amend the itinerary, including the flight/train/coach routine. The said changes shell be limited to you, prior to the start of the tour or on the tour. In the event that the passengers/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available for which there shall be no complaints and/ or claiming of refunds. All itineraries are well planed. Airline companies may change their flight schedule depending on varying economic condition and demand. Such changes in the airline schedule may indirectly impact our tour itineraries, accordingly the company reserves right to change its schedule due to circumstances beyond its control. Such changes shall also cause variation by way of alterations/additions in the tour program.
Payments: The registration amount at the time of booking is a non- refundable and interest free amount. The final amount should be paid by the guest 4 days prior to the departure of the tour, in case educational tours final payments to made 2 days prior to the date of tour departure. If guest fail to pay the final payment as per the instructions, we reserve the right to cancel the reservation. In case the billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonored cheque, passengers will have to pay INR.150/- for every such dishonor. A cheque dishonored is an offence under the Negotiable Instruments Act and the Company reserves its right to take necessary legal action as may be advised. The bookings will be processed only after the registration amount is pai
Tour Price other than Ex-Himachal: Tour price is based on departure from Himachal, India, unless specifically mentioned. Passengers boarding flight from other places will have to pay the entire airfare difference and bear any additional expenses such as airport transfers, hotel stay etc. on their own.
Travel Insurance: Travel insurance is kept in optional basis and if any guest wishes to get travel insurance he/she can do so with the additional payment
Discounts/Benefits: To avail of any discounts/benefits, guests must pay the full registration amount at the time of booking itself.
Cancellation: If the guest desires to cancel the tour due to any reason, they shall make an application in writing to that effect, along with the original receipt issued by the company. Such cancellation will attract the cancellation charges.
The company reserves the right to cancel any tour prior to its departure without assigning any reason. The tour price paid by the prospective guests shall be returned by the company, by cash/cheque as per the convenience of the company, and no compensation and or interest shall be paid in any case. Cancellation charges for any ticket/Air reservation are applicable as per the rule of airlines/railways. Air ticket cancellation charges for special fares it paid by the guest are NON-REFUNDABLE. Any refunded payable will be returned to the guests after receipt of the refund from respective airlines/railways after deducting the processing charge
Cancellation fees will also apply as per their cancellation charges to any additional services including accommodation, independent contractor services and optional excursions reserved prior to, during and after the tour.
Refund: Refund if any , for amendment and/ or cancellation will be paid directly to the guests strictly by cash /cheque. No. Refund will be payble for unused portion of the tour, due to whatsoever reason. No refund will be made in cash.
Guest’s signature on the booking form or payment of the registration amount shall mean accepatance in totally of the `Term and Condition` contained herein by the guest(s). In case one or more ,but not all guest(s) signing the `Booking Form`, it shall be deemed that the others have duly authorized the concerned signing passenger/s.There is no contract between the company and guest(s) until the company has received the initial registration deposite. The initial deposit just insures a seat or participation on the tour but dose not entitle any services such as air tickets, train tickets, bus tickets, hotel accommodation, until the full payment has been received .If full payment is not paid in time, the company reserves the right to cancel the booking with subsequent loss of deposited and apply the cancellation charges as mentioned herein.
Other Condition: Medically unfit Guest: If any guest is suffering from any serious kind of a medical ailment,
which may be a concern to some or all co-passengers traveling on group tour, then the company reserve full right to restrict that particular guest from traveling on group tour, unless specifically permitted by certified Doctor, vide medical certificate provided by the respective guest to the company .In case of non-disclosure of his / her medically unfit status ,than for the hygienically condition the passenger shall have to travel by a separate transport at an additional cost to be paid immediately on tour solely by the guest.
The Company reserves the right at any time and for any reason:
To cancel the application of any of the prospective guest without assigning reason after acceptance of the deposit, but prior to commencement of the tour. In the event of the company terminating the contract, the company may refund the deposit without payment of any interest;
To amend, alter, vary or withdraw any tour, holiday, excursion, flight routing or facility it has advertised or published or, to substitute a hotel or air/rail/bus/journey or independent contractor of similar class for reason which may be deemed fit and proper by the company. The guest shall not be entitled to raise any dispute regarding the same;
To amend, alter vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if cheque is dishonored.
If there is no enough guests for any particular tour the company reserves the right to postpone the date of commencement of the tour and the guest are not entitled to raise any dispute nor ask for any kind of compensation. If the company decides to operate the tour with available participation below the stipulated number or if the passenger(s) are required to travel as `Individual Travelers`, the company reserve the right to collect additional amount from the guests. Passenger(s) traveling as individual travelers in such case will not be provide certain services including that of tour escorts, group activities meals and the passenger(s) may travel with some amendments, such as seat in coach airport transfers which are at fixed times, etc.
Binding on passengers: In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such as a tour or holiday has been booked , the guest(s) shall have to continue with the tour or holiday as amended or altered; and/or to accept any alternative tour or holiday, which the company may offer.
The guest(s) shall have no right to cancel any tour. In either case, the guest shall not be entitled to, or the company shall not be liable to pay the guest(s) for any damages, additional expenses, consequential losses suffered by him or to pay any amount as refund.
Liability: The liability of the company is restricted to the making in accordance with the guest(s) requirements. The liability of the company will case on the issue of a ticket, reservation and travel document to the guest. Company is not liable for any loss of person or property caused or damaged or suffered by the on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the passenger to minimize such loss will not constitute on admission of such liability. The company shall n no circumstances whatsoever be liable to the guest or any other person traveling for any loss or expense incurred due to:
Loss of Property or Life:
Any death, personal injury, sickness ,accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
Train/flight delays, rescheduling/cancellation of train /flights, interconnection occurring due to airline problem and/or any train/flight schedule or meals not being served; The Company is also not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same.
Any overstay expenses due to delay or changes in air, bus, train or cancellation of special bogie or other services due to sickness, weather condition, strike, war, quarantine, or any other cause whatsoever.
Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, heavy rush at sightseeing places, road traffic congestion etc; All the loss or expenses will have to be born by the guest arising in any way out of this contract in respect of any tour, holiday, excursion facility which exceeds the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expenses whatsoever. If in the event of the guest(s) is booked on a particular train/airline on a particular date and due to certain reasons beyond the control of the company the guest(s) shall not hold the company responsible for the same and no claim whatsoever can be made by the tour participant against the company.
The company shall not be responsible and/or liable for any damage or loss caused to the guest (s) due to reasons beyond the control of the company.
The company is not liable for any loss due to negligence or technical snags or any other reason whatsoever due to change amendment or cancellation by Airline/Railway authority the company shall not be responsible for any loss of baggage by the airline or by independent contractor or their agents, hotel staff , bus/ coach or while traveling etc. The company shall not be responsible if any guests baggage ,cash, jewellary or any other valuable is lost due to theft or by any other reason whatsoever during the tour. Entire responsibility of taking care of their valuables shall lie on the guest(s).
Complaints or grievances: If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy there of shall be handed over to the tour manager, to enable to the company to take up the matter with the independent contractor.
Any claim or complaint by the guest must be notified to the company in writing within 7 days after the tour completion date. No claim notified to the company beyond this period will be entertained and the company shall incure no liability in respect thereof.
The Company reserves the unconditional right to refuse a booking/ terminated a guest on tour in event of unreasonable behavior at any time.
Travellers: The company will make reasonable attempt to accommodate the special needs of disabled travelers/senior citizen’s if informed at the time of booking , but the company is not responsible in the event of it being unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services are not equipped with wheel chair ramps. We regret that we cannot provide individual assistance to a passenger(s) for walking, dining, getting on and road off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travelers who need such assistance.
All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/ photo identity holder, some carrier will deny carriage if the name varies and the booking may be cancelled. It is the guest(s) responsibility to collect in time, the necessary travel documents or other from the booking office. Prior to travel it is the responsibility of the guest to check the schedule departure time of the airline or rail. Any sightseeing missed due to delay by any passenger is non-refundable. The company solely reserves the right to publish the guest photograph or group photograph taken during the tour. All disputes will be subject to jurisdiction of Himachal Court
